Refund Policy

At Global Velocity AI Inc. (GVAI), we are committed to delivering exceptional AI-driven services and smart web solutions that empower businesses to grow faster by automating smarter. Your satisfaction is important to us, and we strive to be transparent and fair in all our billing practices.

1. One-Time Setup Fees

All one-time setup fees associated with our service plans (e.g., AI Employee Plans, Smart Website Plans) are non-refundable. These fees cover initial onboarding, configuration, system integrations, and custom development work that begin immediately upon purchase.

2. Monthly Subscription Fees

GVAI services are billed on a month-to-month basis and can be canceled at any time. However: Refunds will not be issued for partial months or unused time. To avoid the next billing cycle, cancellations must be submitted at least 3 business days before the renewal date. If you are unsatisfied with your service during the first 14 days of a new subscription, you may contact our support team to request a review for a partial refund, which will be evaluated on a case-by-case basis.

3. Annual Plans (if applicable)

For customers enrolled in annual billing (if offered), we allow cancellation at any time, but prorated refunds are not guaranteed unless due to a proven service failure on our part.

4. Service Delivery Issues

If you experience a service outage, technical error, or failure in promised deliverables, please notify us immediately. We will investigate the issue and, if appropriate, provide a service credit or partial refund at our discretion.

4A. AI-Powered Services and No-Fault Disclosure

GVAI services incorporate advanced AI technologies (e.g., AI chatbots, AI voice agents, automation workflows) designed to enhance communication, lead capture, and customer service. While our AI systems are continually optimized for accuracy and performance, users acknowledge that:

• AI-generated responses may occasionally be incorrect, incomplete, or misinterpreted.
• GVAI is not liable for business decisions, financial loss, or reputational damage resulting from AI-generated content or automation errors.
• It is the user’s responsibility to monitor and review critical AI interactions that may impact customers or operations. GVAI will work diligently to correct any technical or behavioral issues in our AI systems upon notification. However, such instances do not constitute grounds for refunds unless a material service failure can be demonstrated.

5. Custom Projects and Consulting

Payments for custom development, consultation, or automation projects are non-refundable once the project has started. In cases where work has not yet begun, a partial refund may be issued, minus administrative and planning costs.

6. Chargebacks and Disputes

If you initiate a chargeback without contacting us first, we reserve the right to suspend or terminate your services immediately. We encourage all customers to reach out to our support team to resolve any billing concerns prior to involving your financial institution.

7. How to Request a Refund

To request a refund or submit a billing inquiry, please contact us via:

• 📞 Phone: (888) 483-4824 (answered by our AI Agent, Sarah AI)
• 📧 Email: support@globalvelocity.ai
• 🌐 Website: www.globalvelocity.ai/contact

Please include your full name, business name, reason for the request, and any relevant transaction details. GVAI reserves the right to amend this Refund Policy at any time.